At Scorebet, we are committed to fair play, transparency, and resolving customer disputes promptly and professionally. This policy outlines the process for resolving disputes arising from betting transactions, account activity, or general service concerns.

Lodging a Dispute

If you believe that an error has occurred in the settlement of a bet or any other aspect of your account, you must notify Scorebet as soon as possible. Disputes can be lodged through any of the following channels:

• Email: support@scorebet.co.za

• Telephone:+27 65 833 4939

• In Person: At any Scorebet retail outlet

• Post: Scorebet Head Office, ADDRESS : 5-7 PHAKAMILE MABIJA ROAD KIMBERLY, NORTHERN CAPE, SOUTH AFRICA

To ensure a speedy resolution, please include:

• Your full name and account ID

• Date and time of the disputed event or transaction

• A clear description of the issue

• Any relevant screenshots or supporting documents

Internal Review

All disputes will be reviewed by Scorebet's internal compliance and risk management team. You will receive written acknowledgment of your dispute within 48 hours, and a final decision will be communicated within seven (7) working days.

Independent Escalation

If you are not satisfied with the outcome of Scorebet’s internal review, you have the right to escalate the matter to the Northern Cape Gambling Board or the applicable Provincial Gambling Authority under whose jurisdiction your bet was placed.

Northern Cape Gambling Board Contact Details:

• Website: https://ncgb.co.za/

• Email: enquiry@ncgb.co.za

• Phone: 081 761 9101

Binding Results

The outcome of a betting event is based on the official results issued by the governing body of the relevant sport or competition. If official results are changed or annulled for any reason, Scorebet will settle bets according to the final verified result.

Governing Law

All disputes are governed by:

• The Northern Cape Gambling Act, 2008 and its regulations

• Applicable national and provincial gambling legislation

• Scorebet’s General Terms and Conditions, which form part of your binding agreement as a customer

Customer Obligations

Customers are required to:

• Familiarize themselves with Scorebet’s Terms and Conditions

• Retain proof of bets or account transactions

• Cooperate fully during any investigation